Report a Hardware / Software Incident

The Hardware / Software incident request form is used to start the process of contacting our technical support team for assistance. Please Note: If this is a Severity 1 incident, please complete the form and then follow-up with a phone call to our support line.

Phone: 636-866-0480, Option 1, or toll-free 800-750-4880, Option 1

Service Request Information

Affected Component: *

Operating System: *

Brief Description of Problem: *

Examples:

Cannot connect to the Internet
Microsoft Outlook is Crashing

Please describe in detail the problem: *

Please describe in detail your problem. Please be as detailed as possible by:

Defining the problem
Explain what software you are using
What steps were you doing that created the failure
Do you know of any recent changes
What error message was displayed

For other tips on writing a good description please visit our Incident Management Guide -> Procedures. Remember, the more information you can provide, the better / faster we can resolve your incident.

Severity: *

For more details on Severity Levels please visit our Severity Definitions.

Would you prefer to be contacted electronically or by phone?: *

Requester Information

Customer/Company Name:

Your E-mail: *

Your Name: *

Primary Phone #: *

Alt. Phone #:

Attachments:

Attach any relevant files

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