Web Based Support

All customers have access to Web Based Incident Management Services (see Service Hours for details).  The procedures below provide Step-by-Step instructions for submitting a Hardware / Software Incident.

Please Note: For Severity 1 Situations, it is recommended that you call our Technical Support Line at 800-750-4880, especially after hours and on the weekends.  This phone number rotates around our Technical Support Staff and provides you the best chance of getting to an engineer quickly for the high impact situations.

• Using your web browser, visit http://support.wavesco.com [1]
• Select Open a Service Request [2] -> Hardware/Software Incident [3]
• Complete the required fields:
  • Affected Component
  • Operating System
  • Brief Description of Problem
  • Detailed Description
  • How you would like to be contacted (phone or email)
  • Severity Level (see Severity Definitions [4] for more information)
• Select Next Page
• Complete the Customer Information
  • Customer / Company Name
  • Your Name
  • Your Email Address
  • Your Phone No.
  • Alternate Number (if applicable)
  • Street Address / Location where service is required (if applicable)
• Select Submit

Once submitted you should receive an email confirmation, including the ticket no. of the request for tracking purposes.