How to send a screenshot

To send us a screenshot, please follow these steps.

To send the entire display (full screenshot) - used when more than window is needed or the window needed is very large.

1. Press Print Screen (PrtScr) key

To send only the active window (partial screen) - most useful for error message pop-up dialog windows and the like.

1. Make the portion of the screen that you want to record be in front of any other windows.
2. Press and hold the ALT key and tap Print Screen (PrtScr) key.

To save the image

1. If you have a graphics editing program (PaintShop Pro or similar) that can create .GIF or .JPG images, start it now. Otherwise, Windows comes with Microsoft Paint - go to Start > Run and type mspaint.exe and click OK.
2. Create a new, blank, image in the graphics editor.
3. Paste the screen shot into the new image. In most programs, this is done by going to Edit > Paste.
4. Save the image to your hard drive. Give it a descriptive filename, for example, "Outlook error.jpg" If the option is available, you should save the image in .GIF or .JPG format. You can save it in .BMP format, but it may be very large.

To send the image

1. Once you have created your screen shot, you can attach it to an email message. If you are working on an open case, please attach your image file to the reply message. If this is a new issue, please Open a Hardware / Software Incident [1].

Locating your machine name with Windows XP

To identify your machine name using Windows XP:

1. Right-click My Computer on the Windows Desktop.
   A small menu will pop up.
2. Click Properties.
   The System Properties dialog box will display.
3.  Click the Computer Name tab.
   The Full computer name field contains the machine name.

Click Cancel to exit this dialog box

How to determine your IP Address

Windows 2000, XP, or Vista

By default, Windows Vista is not set to show the Run command from the Start menu. You can change this in Vista Preferences or use Search to find the Run command.

To use the Search command in Windows Vista type:

1. From the Start menu click Search
2. Type Run
3. Double-click the Run shortcut

Once you have the Run command window start with step 2 below

1. From the Start menu select Run
2. Type cmd in the Run window field
3. Type ipconfig /all

Macintosh OS X

1. Open the System Preferences application
2. Click the Network icon
3. Select Network Status from the Show drop down field
4. Look for the Built-in Ethernet item, or other applicable network interface
5. Look for the IP address that is shown to the right

UNIX

• In a terminal window, use the command

  ifconfig -a

  or, if this is not found use,

  /usr/sbin/ifconfig -a

  You may get a variety of responses. The one you want is one that includes the words "BROADCAST" and "inet," where "inet" introduces the IP address -- e.g.,

  le0: flags=<863UP,BROADCAST,NOTRAILERS,RUNNING,MULTICAST> mtu 1500 inet 128.8.10.95 netmask ffffff00 broadcast 128.8.10.255