How to send a screenshot

To send us a screenshot, please follow these steps.

To send the entire display (full screenshot) - used when more than window is needed or the window needed is very large.

1. Press Print Screen (PrtScr) key

To send only the active window (partial screen) - most useful for error message pop-up dialog windows and the like.

1. Make the portion of the screen that you want to record be in front of any other windows.
2. Press and hold the ALT key and tap Print Screen (PrtScr) key.

To save the image

1. If you have a graphics editing program (PaintShop Pro or similar) that can create .GIF or .JPG images, start it now. Otherwise, Windows comes with Microsoft Paint - go to Start > Run and type mspaint.exe and click OK.
2. Create a new, blank, image in the graphics editor.
3. Paste the screen shot into the new image. In most programs, this is done by going to Edit > Paste.
4. Save the image to your hard drive. Give it a descriptive filename, for example, "Outlook error.jpg" If the option is available, you should save the image in .GIF or .JPG format. You can save it in .BMP format, but it may be very large.

To send the image

1. Once you have created your screen shot, you can attach it to an email message. If you are working on an open case, please attach your image file to the reply message. If this is a new issue, please Open a Hardware / Software Incident.